Return Policy

Havenlorae™ — Return Policy

Shenzhen Gurun Trading Co., Ltd. aims to provide a clear process for eligible Havenlorae™ return requests.

↩️ Return Eligibility

A product may qualify for return when it is returned in appropriate condition and meets the requirements communicated through the store and applicable consumer rules.

Items should generally be:

  • Unused unless inspection was reasonably necessary

  • Complete with included components

  • Free from avoidable damage

  • Returned with relevant order information

📩 Starting a Return

Before sending an item back, customers should contact:

service@havenlorae.com

Please include the order reference, product involved, and reason for the request. Our support team will review the information and provide the appropriate next steps where the request is eligible.

📦 Incorrect or Damaged Products

If an item arrives damaged, defective, or materially different from the ordered item, contact us with clear information and supporting images when helpful.

🚫 Return Limitations

A return may be declined where an item has been altered, misused, intentionally damaged, or returned in a condition inconsistent with normal inspection.

Nothing in this policy is intended to limit rights that cannot lawfully be excluded under applicable consumer law.