↩ Return Window
Eligible products may be requested for return within 30 days after confirmed delivery. A return must be reviewed and approved before the item is sent back.
📦 Return Condition
Returned items should be:
- Unused and uninstalled.
- Clean and free from odor or stains.
- Complete with all included parts.
- Placed in the original packaging.
- Returned with inserts, accessories, and protective materials.
Products showing wear, modification, missing parts, vehicle-related damage, misuse, or improper installation may not qualify for return.
đź› Damaged or Incorrect Items
If an item arrives damaged, defective, incomplete, or different from the order, contact service@havenlorae.com promptly.
Include the order reference and clear photos of the product, outer package, shipping label, and reported issue. We will review the information and provide the next available resolution.
đźšš Return Delivery
For preference-based returns, the customer is responsible for safely sending the approved item to the supplied return location.
When the issue is verified as an error associated with order preparation, return instructions will be provided accordingly. Original outbound delivery costs are not refundable unless required by law or confirmed in writing.
🔍 Inspection and Refund
Returned products are inspected after arrival. Once a return is approved following inspection, the applicable refund is returned through the same channel used for the order. Processing by outside institutions may require additional time.
đź“Ś Exclusions
Items marked as non-returnable, products altered after delivery, and damage caused by incorrect use are excluded where permitted by law. This policy does not restrict consumer rights that cannot legally be waived.