Shipping Policy

đźšš Fast Shipping

Havenlorae™ works to prepare and dispatch eligible orders quickly. Fulfillment begins after order information has been successfully received and reviewed.

High-demand periods, address questions, inventory movement, carrier conditions, or verification requirements may affect dispatch.

📍 Address Accuracy

Customers are responsible for providing a complete and accurate delivery address. Contact support immediately if a correction is needed.

Once a parcel has entered the carrier network, rerouting, interception, or address changes may no longer be available.

📦 Tracking and Split Parcels

Tracking information is shared when available. Orders containing multiple products may arrive in separate parcels, and each parcel may receive its own tracking activity.

A tracking page may not update immediately after dispatch while the parcel is being transferred into the carrier network.

🌎 Delivery Conditions

Delivery progress may be affected by destination, carrier operations, weather, local access, customs review, transportation interruptions, and other conditions outside our direct control.

International recipients are responsible for local import requirements and any charges imposed by local authorities.

âš  Delays, Loss, or Damage

If an advertised shipping expectation cannot be met, Havenlorae™ will provide an update and available options consistent with applicable law.

For parcels marked as delivered but not located, customers should first check the delivery area, household members, nearby reception points, and carrier notices.

Visible transit damage should be reported with photos of the unopened package, shipping label, internal packaging, and affected product.

đź“© Shipping Assistance

For shipping assistance, contact service@havenlorae.com with your order reference and the latest available tracking information.